CONFIDENTIALITY AND PERSONAL DATA.
As part of its commercial activity, the company POTEL ET CHABOT is required to process information about you. For example, by completing a contact form on one of our sites, as part of a request to organize a reception that you make to us, by contacting our Customer Service, by browsing our websites, you are sending us information, some of which is likely to identify you (“personal data”).
This Privacy Policy informs you of how we collect and process your personal data, which is done in accordance with the legal and regulatory provisions relating to the processing of personal data and, in particular, Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, amended by Law No. 2018-493 of June 20, 2018, amended by Law No. 2018-493 of June 20, 2018, of June 20, 2018, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the Protection of natural persons with respect to the treatment of personal data and the free movement of such data (known as “RGPD”), as well as any other legislative or regulatory provision in force.
Important
We only use your personal data in the cases provided for by the regulations in force:
The performance of a contract that we have entered into with you, and/or
Compliance with a legal obligation, and/or
Your consent to the use of your data, and/or
The existence of a legitimate interest in using your data. Legitimate interest is a set of commercial or business reasons that justify the use of your data by our Company.
THE PERSON RESPONSIBLE FOR PROCESSING THE DATA.
The person responsible for the treatments mentioned in this document is the Company POTEL ET CHABOT, a public limited company POLE & CHATBOT, registered with the Paris Trade and Companies Register under number B 552 043 754 whose head office is located at 3, rue de Chaillot 75116 PARIS.
The data protection officer is dpo@poteletchabot.fr
THE DATA COLLECTED ABOUT YOU AND THE CIRCUMSTANCES UNDER WHICH IT WAS COLLECTED.
Data that you send to us directly
During the various contacts we have with you, you may be required to provide us with information that concerns you. They are collected in particular during telephone exchanges, emails or requests for information on our company's products and services.
This data may include:
Names, first names, title, date of birth;
Postal address, email address, telephone number;
Information necessary for the validation of an order or the formalization of a contract;
Choice in terms of commercial prospecting;
Any other information that you want to bring to our attention.
Data that we collect during our commercial relationship
The data that we collect during our commercial relationship with you includes the following:
Information relating to the history of your commercial relationship with POTEL ET CHABOT or one of its subsidiaries: type of services organized, orders of products and services, where applicable invoicing and payment;
Requests that you have made to our customer service or incidents that you have reported to us, for example concerning products or the performance of the service;
Data that we collect automatically
During each of your visits to our sites, we collect information relating to your connection and navigation. Various technologies can be used to gather this data. We refer to them generically as “cookies”.
— Data collected through cookies
A cookie is a text file placed when consulting a site, a mobile application or an online advertisement and stored in a specific space on the hard drive of your computer or mobile device. Cookies are managed by your Internet browser or the mobile application you use, and only the sender of a cookie can decide to read or modify the information contained in it.
A cookie has a limited validity period. Its deposit and storage on your terminal are made in compliance with applicable legislation and subject to the choices you have expressed and that you can modify at any time, under the conditions specified in article 9 below.
A cookie does not identify you personally. It allows its sender to recognize your terminal and to collect a certain amount of information relating to the navigation carried out from this terminal.
Cookies have several functions, such as allowing you to navigate effectively on a site or a mobile application, remembering your choices, the goods and services you want to buy, offering you relevant advertising content based on your interests expressed during your browsing. You can find more information about cookies on the following sites:
www.cnil.fr
www.allaboutcookies.org
www.aboutcookies.org
www.youronlinechoices.eu
Cookies placed by the Publishing Company of World subject to your choices, give us access in particular to the following information:
Identifiers of the equipment you use (IP address of your computer, Android ID, Apple ID, etc.),
Type of operating system used by your terminal (Microsoft Windows, Apple Os, Microsoft Windows, Apple Os, Linux, Unix, BeOS, Android, iOS, etc.),
Type and version of the browser software used by your terminal (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, Google Chrome, etc.),
Dates and times of connection to our services,
Address of the originating Internet page (“referrer”),
Navigation data on our services, content viewed.
— Data collected by standard Internet technologies
We may also use standard Internet technologies, such as scripts, pixels, and redirects. Scripts (sometimes called tags), written in JavaScript, are programs that run in your browser or mobile application and perform various actions, such as sending information to our servers. Scripts are also capable of creating pixels. Pixels (sometimes called transparent GIFs, clear GIFs, or Web-bugs) are lines of code that allow a graphic image (usually invisible) to be displayed on a web page or in an email. Redirects make it possible to make a web page available under multiple page addresses (URLs). When a browser opens a redirecting URL, a page with a different URL is opened.
The purpose of these technologies is to improve your experience on our sites, including to provide you with personalized content based on your interests. For example, when a user clicks on a share button on an article, a script creates a pixel that allows the sharing to be counted. In this way, we are able to know the total number of shares of an article, and we can establish the ranking of the most shared articles.
In particular, these technologies give us access to the following information:
Information about your use of our sites and applications;
Information relating to the presence of cookies on your terminal, on the time and date of consultation of a page, and a description of the page where the web beacon is placed;
Information about whether or not you read the emails we send you, about the clicks you make on the links in these emails.
Our sites may also include scripts, pixels, and redirects from third parties. These technologies allow third party service providers to collect certain information such as your browser type, and the web page that redirected you to our websites or mobile applications. These third party service providers process the information they collect for the purposes of auditing, research, and reporting information about our sites and applications and the ads viewed on them. We do not share your identification data with these third parties as part of their use of these technologies.
Data relating to a third party
When you want to use our company to organize a reception or offer a service to a third party, you must ensure that the person concerned accepts that their personal data be communicated to us.
Exclusion of sensitive data
The company POTEL ET CHABOT does not collect any sensitive data about you. The following are considered sensitive data: racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, data relating to health or sexual orientation. If such information is in any way communicated to our company it will be deleted.
THE PURPOSE OF THE USE OF YOUR DATA.
Operations necessary for the provision of products or services
Consideration of your order and execution of this contract;
Invoicing; collecting payments;
Delivery management and order tracking;
Customer relationship: provision of Customer Service accessible by post, telephone, e-mail for any question or complaint;
Sending information on the modification or evolution of our services;
Management of unpaid bills and disputes;
Management of the exercise of your rights over your personal data, under the conditions provided for in article 9;
Verification of compliance with applicable legislation, our contracts and general conditions of use.
Transactions related to commercial partnerships
Sharing, exchanging or renting files with various structures and subsidiaries of the POTEL ET CHABOT group in compliance with current regulations and security requirements;
Sending marketing, advertising and promotional messages relating to partners' products and services by postal mail, asylum, e-mails or any other medium;
Purposes associated with placing cookies on your browser
— Operation and optimization of navigation on our sites.
Adapting the presentation of our to the display preferences of your terminal (language used, display resolution, operating system, etc.) during your visits, according to the viewing or reading hardware and software that your terminal includes;
Memorization of information relating to a form that you filled out on our site (call-back/contact/appointment request)
Management of our platforms and carrying out internal technical operations in the context of problem solving, data analysis, testing, research.
Implementation of security measures;
Quality measures to ensure that the display of our content is adapted to your device.
DATA RETENTION PERIOD.
Your personal data is kept for a period of time in accordance with legal provisions or in proportion to the purposes for which they were recorded. Some storage periods meet the legitimate interest of the company POTEL ET CHABOR as specified in the introduction.
Retention periods vary depending on whether we have an ongoing contractual relationship (you are an active customer), whether we have had a contractual relationship with you in the past (you are an inactive customer) or whether we have never had such a relationship with you (you are then a prospect). The data related to your browsing on our online services collected by the cookies you have authorized have a specific retention period.
The table below mentions the main retention periods for your data.
In any event, we regularly review the information we hold. When their conservation is no longer justified by legal, commercial requirements or requirements related to the management of your customer account, or if you have used the right to modify or delete them, we will delete them securely.
PERSONS LIKELY TO HAVE ACCESS TO THE DATA COLLECTED.
Access to data within the company POTEL ET CHABOT.
Are likely to have access to some of your data:
Service employees likely to be in contact with customers (administrative, accounting)
and management control, IT and marketing & commercial.)
Access to your data is based on individual and limited access authorizations. Staff who can access personal data are subject to an obligation of confidentiality (through a nominal and personal commitment to confidentiality)
Data transmission
Are likely to have access to some of your data:
— The subcontractors
They provide services on our behalf, in particular:
Order management and organization of services
Securing online payments and fighting fraud
Managing telephone calls, sending postal or digital letters
Carrying out maintenance operations and technical developments
Management of complaints and various disputes.
Our subcontractors access your data on the basis of signed contracts that specify the obligations incumbent on them in terms of protecting the security and confidentiality of data.
— Our business partners
They promote products or services for their own account or for that of POTEL ET CHABOT.
We draw your attention to the fact that if you decide to subscribe to the products or services of our commercial partners and you allow them to access some of your information, in particular by connecting to their sites, their privacy policies and their cookie deposits are binding on you.
— Police authorities, judicial authorities and auxiliaries or even administrative authorities
When we have a legal obligation to do so or in order to guarantee the rights, interests, assets and security of POTEL ET CHABOT.
TRANSFER OF PERSONAL DATA OUTSIDE THE EUROPEAN UNION.
We store your personal data in the European Union. However, it is marginally possible that the data we collect when you use our platforms or as part of our services may be transferred to subcontractors or business partners located in other countries, some of which may have less protective personal data protection legislation than that in force in the country where you reside. In the event of such a transfer, we ensure that the processing is carried out in accordance with this privacy policy and that it is governed by the European Commission's standard contractual clauses that ensure a sufficient level of protection of the privacy and fundamental rights of individuals.
PROTECTION OF YOUR DATA.
As a data controller, we implement appropriate technical and organizational measures in accordance with applicable legal provisions, to protect your personal data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access, and in particular:
The appointment of a data protection officer;
The establishment of a unit devoted to the security of information systems;
Raising awareness of the confidentiality requirements of our employees who are required to access
to your personal data.
Securing access to our premises and our computer platforms;
The implementation of a general corporate IT security policy;
Securing access, sharing and transfer of data;
The high level of data protection requirements when selecting our subcontractors and partners.
YOUR RIGHTS.
Your rights to access your personal data
You have the right to access your personal data and to request that it be rectified, completed or updated. You can also request the deletion of your data or oppose their processing, provided you can justify a legitimate reason.
You can request to exercise your right to the portability of your data, i.e. the right to receive the personal data that you have provided to us in a structured, commonly used format and the right to transmit this data to another data controller.
Finally, you can formulate guidelines for the storage, deletion and communication of your personal data after your death.
You can exercise your rights by contacting the POTEL ET CHABOT personal data protection officer at the following address: dpo@poteletchabot.fr
Before responding to your request, we may verify your identity and/or ask you to provide us with more information to respond to your request. We will endeavour to respond to your request within a reasonable period of time and, in any event, within the time limits established by law.
In the event of an unsatisfactory response, you can file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): https://www.cnil.fr/fr/plaintes
Your rights to object to commercial solicitations
We may use your contact information for commercial solicitations, in accordance with applicable law and the provisions of this privacy policy. You can object to these solicitations at any time, in accordance with methods that depend on the communication channel we use to send them to you.
Your rights in terms of accepting and managing cookies
The registration of a cookie on your navigation terminal is subject to your will. You can change your choices in terms of accepting or refusing cookies placed on your terminal at any time, either on your browser, or online with various operators.
In order to manage cookies as closely as possible to your wishes, we invite you to configure your browser taking into account the purpose of cookies.
⇒ Make your choices on your browser
You can configure your browser software either so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be recorded, or to systematically accept or refuse the registration of cookies in your terminal.
We alert you to the fact that any settings on your browser software concerning the refusal of technical and functional cookies will be likely to alter your browsing comfort on our websites, or even prevent the use of some of our services requiring the use of these same cookies.
If necessary, we decline all responsibility for the consequences related to the degraded functioning of our websites and our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and that you would have refused or deleted.
For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will allow you to know how to change your cookie preferences.